Support
Contact: orbixgridadmin@gmail.com
Discord: join the Orvix Grid Discord for help, bug reports and feature ideas.
We usually reply within 2 days. For reports about players or content, we act within 24 hours.
Report a player or content
In a crew, tap the ••• next to any comment, post, op or member and choose Report. Reports go straight to the Orvix Grid team. You can also Block a player so you no longer see their comments or posts. Crew leaders and officers can remove posts and members.
To report something by email, send the crew name, the player's crew name and what happened to orbixgridadmin@gmail.com.
Delete your account
Open Settings → Account → Delete account in the app and type DELETE to confirm. See the privacy policy for exactly what is removed.
Common questions
The app didn't update. Fully close Orvix Grid and open it again; updates download in the background and apply on the next launch. You can also go to Settings → Check for update now.
Timers look off. Executive Hangar and vault timers can differ between servers. Use the sync button when you see the timer in game, or use the community sync.
Prices or data look wrong. Market prices are community-reported through UEX and can lag. Game data comes from the Star Citizen Wiki. Let us know what's wrong and where you saw it.
Crew reminders didn't arrive. Allow notifications for Orvix Grid in iPhone Settings, and open the app once after an op's time changes so your reminder updates.